ClientRelay for veterinary clinics
Answer every worried pet owner, even over lunch.
ClientRelay books vaccinations and check-ups into your calendar, takes refill requests for your team and marks emergencies urgent.
Keep your clinic number. Set up in one sitting.
Booked12:41 pm · 1:05
Sam Patel
Biscuit is booked for her vaccination on Saturday at 10:20.
(614) 555-0114
What callers ask a veterinary clinic
Your receptionist books routine visits in full and gives your team a clear message for everything else.
- Book a vaccination or check-upOffers open times from your calendar and books the visit.Booked
- Prescription refillTakes the pet, medication and pharmacy details for your team.Message taken
- Pet ate something it shouldn'tTakes the details and marks the message urgent for your team.Urgent
- Move or cancel a visitTakes the details so your team can update the booking.Message taken
- Ask about boarding or hoursAnswers from the information you add.Answered
How a call goes
Here is a real-length call, start to finish. Your team sees the summary as soon as the call ends.
- Answers in your clinic's nameDay or night, with the greeting, name and voice you choose.
- Books the visit or takes a messageIt only offers times that are open in your Google Calendar. Anything else becomes a clear message for your team.
- Flags urgent callsWhen a caller describes something urgent, the message is marked urgent so your team sees it first.
- Gives your team the summaryWho called, what happened and the next step, with the full transcript.
TranscriptParkdale Animal Clinic · 1:05
- 0:00ReceptionistThanks for calling Parkdale Animal Clinic. How can I help?
- 0:04CallerHi, it's Sam Patel. Biscuit is due for her shots.
- 0:09ReceptionistHappy to book that. Dr. Moreau has Saturday at 10:20 or Monday at 3:00.
- 0:16CallerSaturday, please.
- Booked Sat, Oct 17 at 10:20
- 0:21ReceptionistBiscuit is booked for Saturday at 10:20 with Dr. Moreau. See you then.
UrgentMessage for Dr. Lin6:14 am · 0:48
Caller has a cracked tooth and pain since last night. Marked urgent with a callback number.
Careful with every caller
Patients call about personal things. These are the defaults on every call.
- Call audio isn't recordedRecording is off by default. Your team gets a written transcript and summary instead.
- Urgent calls stand outWhen a caller describes something urgent, the message is marked urgent so your team can call back first.
- It answers from your informationHours, services, fees and directions come from the knowledge base your team writes.
- Only your team sees callsTranscripts and messages are visible only to people signed in to your clinic's account.
Plans from $99 a month. No setup fee, no contract.See pricing
Questions clinics ask us
Yes. ClientRelay checks open times in your Google Calendar and books the visit while the owner is on the phone. If your calendar isn't connected yet, it takes the request so your team can confirm it.
Your receptionist takes the pet's details and the owner's number and marks the message urgent, so your team sees it straight away in the dashboard and can call back first.
Yes. It takes the pet's name, the medication and the owner's details as a message for your team. It never approves a refill itself.
Yes. You add your hours, services, vets and common answers to your knowledge base, and your receptionist answers from them.
No. Plans are month to month with no setup fee. 14-day free trial. No credit card required.
Starter is $99 a month with 10 calls included. Pro is $199 a month with 40 calls included and priority phone support. See the pricing page for the full comparison.
Hear your clinic's receptionist before you decide.
In a 20-minute demo we set up a sample receptionist with your clinic's name and call it together.
- 1We email you within one business day to pick a time.
- 2We set up a sample receptionist with your clinic's name.
- 3You call it with us and hear how it books and takes messages.