ClientRelay for therapy and counselling practices
A calm, private first call, every time.
ClientRelay books intake sessions into your calendar, takes discreet messages for your team and keeps every call visible only to your practice.
Keep your clinic number. Set up in one sitting.
Booked8:26 pm · 1:40
Jordan Reyes
Jordan Reyes is booked for an intake on Wednesday at 6:00.
(720) 555-0193
What callers ask a therapy practice
Gentle, private and brief. Calls and messages are visible only to people signed in to your practice's account.
- Book an intake sessionOffers open times from your calendar and books it.Booked
- Ask about fees or a sliding scaleTakes a message for your team to follow up.Message taken
- Ask for a specific counsellorTakes a message for that counsellor.Message taken
- Move a sessionTakes the details so your team can update the booking.Message taken
- Ask about hours or locationAnswers from the information you add.Answered
How a call goes
Here is a real-length call, start to finish. Your team sees the summary as soon as the call ends.
- Answers in your clinic's nameDay or night, with the greeting, name and voice you choose.
- Books the visit or takes a messageIt only offers times that are open in your Google Calendar. Anything else becomes a clear message for your team.
- Flags urgent callsWhen a caller describes something urgent, the message is marked urgent so your team sees it first.
- Gives your team the summaryWho called, what happened and the next step, with the full transcript.
TranscriptElm Street Counselling · 1:40
- 0:00ReceptionistThanks for calling Elm Street Counselling. How can I help?
- 0:05CallerHi. I'd like to start seeing someone, if anyone has space.
- 0:10ReceptionistThank you for calling. The first intake opening is Wednesday at 6:00 in the evening. Would that work?
- 0:19CallerThat works.
- Booked Wed, Oct 14 at 6:00
- 0:24ReceptionistYou're booked for Wednesday at 6:00. The practice will be in touch before your visit.
UrgentMessage for Dr. Lin6:14 am · 0:48
Caller has a cracked tooth and pain since last night. Marked urgent with a callback number.
Careful with every caller
Patients call about personal things. These are the defaults on every call.
- Call audio isn't recordedRecording is off by default. Your team gets a written transcript and summary instead.
- Urgent calls stand outWhen a caller describes something urgent, the message is marked urgent so your team can call back first.
- It answers from your informationHours, services, fees and directions come from the knowledge base your team writes.
- Only your team sees callsTranscripts and messages are visible only to people signed in to your clinic's account.
Plans from $99 a month. No setup fee, no contract.See pricing
Questions clinics ask us
Only people signed in to your practice's account. Call audio isn't recorded by default; your team sees a written transcript and summary.
Yes. It checks open times in your Google Calendar and books the session during the call.
ClientRelay is a receptionist, not a crisis line. Add your practice's guidance and local crisis line to your knowledge base so your receptionist can share it, and it marks urgent messages so your team sees them first.
Yes. You write the greeting and choose the receptionist's name and voice in your dashboard.
No. Plans are month to month with no setup fee. 14-day free trial. No credit card required.
Starter is $99 a month with 10 calls included. Pro is $199 a month with 40 calls included and priority phone support. See the pricing page for the full comparison.
Hear your clinic's receptionist before you decide.
In a 20-minute demo we set up a sample receptionist with your clinic's name and call it together.
- 1We email you within one business day to pick a time.
- 2We set up a sample receptionist with your clinic's name.
- 3You call it with us and hear how it books and takes messages.