Stop losing patients to voicemail.
ClientRelay answers every call in your clinic's name. It books visits into your calendar, takes messages, flags urgent calls and gives your team a clear summary of each one.
Keep your clinic number. Set up in one sitting.
Booked7:52 am · 1:12
Margaret Okafor
Booked for Thursday at 9:40. Cleaning with Dr. Lin.
(617) 555-0148
Made for the clinics that answer their own phones.
Each receptionist learns your services, providers, hours and the way your team likes calls handled.
Dental
Cleanings, check-ups and dental emergencies.
Physio and chiro
Assessments, follow-ups and booking questions.
Therapy and counselling
Private intake calls and session changes.
Veterinary
Vaccinations, refills and worried owners.
Also built for med spas and other independent practices. See the med spa page
How a call goes
Here is a real-length call, start to finish. Your team sees the summary as soon as the call ends.
- Answers in your clinic's nameDay or night, with the greeting, name and voice you choose.
- Books the visit or takes a messageIt only offers times that are open in your Google Calendar. Anything else becomes a clear message for your team.
- Flags urgent callsWhen a caller describes something urgent, the message is marked urgent so your team sees it first.
- Gives your team the summaryWho called, what happened and the next step, with the full transcript.
TranscriptKingsway Dental · 1:12
- 0:00ReceptionistThanks for calling Kingsway Dental. How can I help?
- 0:05CallerHi, it's Margaret Okafor. I'm due for my cleaning.
- 0:09ReceptionistHappy to help, Margaret. Dr. Lin has Thursday at 9:40 or Friday at 2:15. Which works better?
- 0:17CallerThursday at 9:40, please.
- Booked Thu, Oct 15 at 9:40
- 0:23ReceptionistYou're booked for Thursday at 9:40 with Dr. Lin. See you then.
UrgentMessage for Dr. Lin6:14 am · 0:48
Caller has a cracked tooth and pain since last night. Marked urgent with a callback number.
Careful with every caller
Patients call about personal things. These are the defaults on every call.
- Call audio isn't recordedRecording is off by default. Your team gets a written transcript and summary instead.
- Urgent calls stand outWhen a caller describes something urgent, the message is marked urgent so your team can call back first.
- It answers from your informationHours, services, fees and directions come from the knowledge base your team writes.
- Only your team sees callsTranscripts and messages are visible only to people signed in to your clinic's account.
Plans from $99 a month. No setup fee, no contract.See pricing
Questions clinics ask us
You decide. You write the greeting and choose the receptionist's name and voice, so it can open with "this is the clinic's virtual receptionist".
Your receptionist takes the caller's details and marks the message urgent, so it stands out in your dashboard and your team can call back first.
It answers from the knowledge base your team writes, like hours, services, fees and parking. We recommend leaving clinical questions out, so it takes a message for your team instead.
Yes. You forward your existing line to your receptionist, after hours or all day. Your dashboard shows the forwarding steps for most phone companies.
Google Calendar. It checks open times while the caller is on the phone. If your clinic schedules in another system, we'll talk it through on your demo.
Only people signed in to your clinic's account. Call audio isn't recorded by default; your team sees a written transcript and summary.
Hear your clinic's receptionist before you decide.
In a 20-minute demo we set up a sample receptionist with your clinic's name and call it together.
- 1We email you within one business day to pick a time.
- 2We set up a sample receptionist with your clinic's name.
- 3You call it with us and hear how it books and takes messages.