ClientRelay for med spas
Book consultations while your team is with patients.
ClientRelay books consultations into your calendar, answers the questions you add to your knowledge base and marks any reaction after a treatment urgent for your team.
Keep your clinic number. Set up in one sitting.
Booked9:12 am · 1:18
Alicia Moore
Alicia Moore is booked for a consultation on Tuesday at 1:00.
(312) 555-0167
What callers ask a med spa
Your receptionist answers from what you add and takes a message for your team when a question needs a person.
- Book a consultationOffers open times from your calendar and books it.Booked
- Ask about pricingShares the prices you add, or takes a message.Answered
- Reaction after a treatmentTakes the details and marks the message urgent for your team.Urgent
- Move a treatmentTakes the details so your team can update the booking.Message taken
- Gift card questionTakes the details for your team.Message taken
How a call goes
Here is a real-length call, start to finish. Your team sees the summary as soon as the call ends.
- Answers in your clinic's nameDay or night, with the greeting, name and voice you choose.
- Books the visit or takes a messageIt only offers times that are open in your Google Calendar. Anything else becomes a clear message for your team.
- Flags urgent callsWhen a caller describes something urgent, the message is marked urgent so your team sees it first.
- Gives your team the summaryWho called, what happened and the next step, with the full transcript.
TranscriptLumen Skin Studio · 1:18
- 0:00ReceptionistThanks for calling Lumen Skin Studio. How can I help?
- 0:04CallerI'd like a consultation for laser treatment.
- 0:09ReceptionistOf course. The first consultation opening is Tuesday at 1:00 with Nadia. Would that work?
- 0:16CallerPerfect.
- Booked Tue, Oct 13 at 1:00
- 0:20ReceptionistYou're booked for Tuesday at 1:00 with Nadia. We'll see you then.
UrgentMessage for Dr. Lin6:14 am · 0:48
Caller has a cracked tooth and pain since last night. Marked urgent with a callback number.
Careful with every caller
Patients call about personal things. These are the defaults on every call.
- Call audio isn't recordedRecording is off by default. Your team gets a written transcript and summary instead.
- Urgent calls stand outWhen a caller describes something urgent, the message is marked urgent so your team can call back first.
- It answers from your informationHours, services, fees and directions come from the knowledge base your team writes.
- Only your team sees callsTranscripts and messages are visible only to people signed in to your clinic's account.
Plans from $99 a month. No setup fee, no contract.See pricing
Questions clinics ask us
Yes, if you add them. Your receptionist answers from your knowledge base, so it only quotes the prices you choose to share. For anything else it takes a message.
Your receptionist takes the details and the caller's number and marks the message urgent, so your team sees it first and can call back.
You decide what it can say by adding answers to your knowledge base. We recommend keeping treatment questions for your practitioners, so your receptionist takes a message for them.
Yes. It checks open times in your Google Calendar and books the consultation during the call.
No. Plans are month to month with no setup fee. 14-day free trial. No credit card required.
Starter is $99 a month with 10 calls included. Pro is $199 a month with 40 calls included and priority phone support. See the pricing page for the full comparison.
Hear your clinic's receptionist before you decide.
In a 20-minute demo we set up a sample receptionist with your clinic's name and call it together.
- 1We email you within one business day to pick a time.
- 2We set up a sample receptionist with your clinic's name.
- 3You call it with us and hear how it books and takes messages.