ClientRelay for physio and chiro clinics
Keep your treatment rooms full, not your voicemail.
ClientRelay books assessments and follow-ups into your calendar and passes clinical questions to your team as clear messages.
Keep your clinic number. Set up in one sitting.
Booked6:08 pm · 0:58
David Chen
David Chen is booked for an assessment on Monday at 4:30.
(503) 555-0172
What callers ask a physio or chiro clinic
Routine bookings are handled in full. Anything clinical becomes a message for your team.
- Book an initial assessmentOffers open times from your calendar and books it.Booked
- Ask about direct billingTakes the insurer and policy details for your team.Message taken
- Referral from a doctorRecords the referral and asks your team to call back.Message taken
- Sudden pain after a visitTakes the details and marks the message urgent for your team.Urgent
- Ask about hours or parkingAnswers from the information you add.Answered
How a call goes
Here is a real-length call, start to finish. Your team sees the summary as soon as the call ends.
- Answers in your clinic's nameDay or night, with the greeting, name and voice you choose.
- Books the visit or takes a messageIt only offers times that are open in your Google Calendar. Anything else becomes a clear message for your team.
- Flags urgent callsWhen a caller describes something urgent, the message is marked urgent so your team sees it first.
- Gives your team the summaryWho called, what happened and the next step, with the full transcript.
TranscriptNorthside Physio · 0:58
- 0:00ReceptionistThanks for calling Northside Physio. How can I help?
- 0:04CallerIt's David Chen. I hurt my knee running and I'd like to come in.
- 0:09ReceptionistSorry to hear that, David. Priya has Monday at 4:30 or Tuesday at 8:00 for an assessment.
- 0:16CallerMonday works.
- Booked Mon, Oct 12 at 4:30
- 0:21ReceptionistDone. You're seeing Priya on Monday at 4:30.
UrgentMessage for Dr. Lin6:14 am · 0:48
Caller has a cracked tooth and pain since last night. Marked urgent with a callback number.
Careful with every caller
Patients call about personal things. These are the defaults on every call.
- Call audio isn't recordedRecording is off by default. Your team gets a written transcript and summary instead.
- Urgent calls stand outWhen a caller describes something urgent, the message is marked urgent so your team can call back first.
- It answers from your informationHours, services, fees and directions come from the knowledge base your team writes.
- Only your team sees callsTranscripts and messages are visible only to people signed in to your clinic's account.
Plans from $99 a month. No setup fee, no contract.See pricing
Questions clinics ask us
Your receptionist books into your Google Calendar using the services and visit details you add to your knowledge base.
It takes the caller's insurer and policy details as a message, so your team can follow up with the right answer.
We recommend keeping clinical questions for your practitioners. Your receptionist takes a clear message so the right person can call back.
Yes. You forward your existing line to ClientRelay, after hours or all day. Your dashboard shows the forwarding steps for most phone companies.
No. Plans are month to month with no setup fee. 14-day free trial. No credit card required.
Starter is $99 a month with 10 calls included. Pro is $199 a month with 40 calls included and priority phone support. See the pricing page for the full comparison.
Hear your clinic's receptionist before you decide.
In a 20-minute demo we set up a sample receptionist with your clinic's name and call it together.
- 1We email you within one business day to pick a time.
- 2We set up a sample receptionist with your clinic's name.
- 3You call it with us and hear how it books and takes messages.