ClientRelay for dental clinics
Every dental call answered, even mid-procedure.
ClientRelay books cleanings and check-ups into your calendar, takes messages for your team and marks dental emergencies urgent.
Keep your clinic number. Set up in one sitting.
Booked7:52 am · 1:12
Margaret Okafor
Margaret Okafor is booked for a cleaning on Thursday at 9:40.
(617) 555-0148
What callers ask a dental clinic
Your receptionist handles routine bookings in full and gives your team a clear message for the rest.
- Book a cleaning or check-upOffers open times from your calendar and books it.Booked
- Ask about fees or insuranceTakes the details and sends your team a message.Message taken
- Broken tooth, swelling or bleedingTakes the details and marks the message urgent for your team.Urgent
- Move a hygiene visitTakes the details so your team can update the booking.Message taken
- Ask about hours or parkingAnswers from the information you add.Answered
How a call goes
Here is a real-length call, start to finish. Your team sees the summary as soon as the call ends.
- Answers in your clinic's nameDay or night, with the greeting, name and voice you choose.
- Books the visit or takes a messageIt only offers times that are open in your Google Calendar. Anything else becomes a clear message for your team.
- Flags urgent callsWhen a caller describes something urgent, the message is marked urgent so your team sees it first.
- Gives your team the summaryWho called, what happened and the next step, with the full transcript.
TranscriptKingsway Dental · 1:12
- 0:00ReceptionistThanks for calling Kingsway Dental. How can I help?
- 0:05CallerHi, it's Margaret Okafor. I'm due for my cleaning.
- 0:09ReceptionistHappy to help, Margaret. Dr. Lin has Thursday at 9:40 or Friday at 2:15. Which works better?
- 0:17CallerThursday at 9:40, please.
- Booked Thu, Oct 15 at 9:40
- 0:23ReceptionistYou're booked for Thursday at 9:40 with Dr. Lin. See you then.
UrgentMessage for Dr. Lin6:14 am · 0:48
Caller has a cracked tooth and pain since last night. Marked urgent with a callback number.
Careful with every caller
Patients call about personal things. These are the defaults on every call.
- Call audio isn't recordedRecording is off by default. Your team gets a written transcript and summary instead.
- Urgent calls stand outWhen a caller describes something urgent, the message is marked urgent so your team can call back first.
- It answers from your informationHours, services, fees and directions come from the knowledge base your team writes.
- Only your team sees callsTranscripts and messages are visible only to people signed in to your clinic's account.
Plans from $99 a month. No setup fee, no contract.See pricing
Questions clinics ask us
Yes. It checks open times in your Google Calendar and books the visit during the call, so your front desk can stay with the patient in the chair.
Your receptionist takes the caller's details and question as a message for your team. You can also add common answers to your knowledge base.
It takes the caller's details and marks the message urgent, so your team sees it first in the dashboard and can call back right away.
ClientRelay books into Google Calendar today. If your clinic runs its schedule in another system, we'll talk it through on your demo.
No. Plans are month to month with no setup fee. 14-day free trial. No credit card required.
Starter is $99 a month with 10 calls included. Pro is $199 a month with 40 calls included and priority phone support. See the pricing page for the full comparison.
Hear your clinic's receptionist before you decide.
In a 20-minute demo we set up a sample receptionist with your clinic's name and call it together.
- 1We email you within one business day to pick a time.
- 2We set up a sample receptionist with your clinic's name.
- 3You call it with us and hear how it books and takes messages.